Refund policy

How to request one

Purchases made through WarriorPlus are refunded through WarriorPlus. Open your WarriorPlus receipt and request the refund there, or email support@ownbot.co with your transaction id and we'll process it.

What a refund does

• Your access is downgraded. The plan that purchase granted is removed, and your plan is recalculated from your remaining purchases — so if you bought more than one thing and refund only one, you keep what the others granted.
• Credits you have already used are not restored, and refunding does not put your balance into the negative.
• Your assistants and their content stay exportable. You can download your instructions, greetings and knowledge file text from each assistant's share screen at any time.
• Features above your recalculated plan stop applying — for example a hidden Ownbot badge comes back — but nothing you wrote is deleted.

Credit refills

Credit refills are also refundable within 30 days. Credits already spent generating replies aren't recoverable, so a refill refund removes the unused remainder of that pack.

Abuse

Accounts suspended for breaking the acceptable use policy are not eligible for a refund.